• Fill out the Online Return Form
  Sorry, but no returns will be accepted without this form filled out.
• Returns need to be requested within 30 days of invoice date. Initial and return shipping charges are NOT refundable. In the event of free or discounted shipping with your purchase, our actual initial shipping costs will be deducted from the refund.
  Return Policy Exceptions listed below.
• Returns must be in new condition and packed in the original manufacturers packaging. Returns must include all components of the original manufacturers package. Returns must include the original invoice dated.
• Wait for an RMA NUMBER and shipping address to ship your product back to.
• Please put the RMA NUMBER in the following two places : 1.) on your invoice to include in with the package, 2.)on the lower left hand corner of the box you are sending the product back in.
• Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you along with your RMA NUMBER.
• For your protection we suggest you ship your package prepaid and insured.
• Include your original invoice so we can properly and quickly refund your money.
• Please note whether the product packaging was opened and/or the product was used.
• MightyPets.com cannot be responsible for returned packages that are lost in the mail.

Return Policy Exceptions:
• Due to Manufacturer Policies, the following products are to be returned to the manufacturer, and are subject to a 15% restocking fee PLUS the cost of shipping and handling: Dog Kennels, Dog Crates, Outdoor Kennels, Pet Playpens, Small Animal Cages, Vehicle Barriers, Pet Gates, Pet Waste/Disposal Systems and Pet Beds. All Patio Doors returned for anything other than manufacturer defect will be returned at the cost of the consumer and will be charged a 20% restocking fee. All PIF-300 Wireless containment system returns will be charged a 20% restocking fee. The cost of the outgoing shipping will also be deducted from any refund even if the outgoing shipping was "free."
• Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground or installed and flags that are rusted or have been used are examples of items displaying excessive wear. These items can not be salvaged and resold.

100% Unconditional Satisfaction Guarantee No Hassle Return Policy

    We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our toll-free number; 1-800-865-6734 within 4 business hours of order placement or before your item has been shipped-whichever comes first. No emailed cancellations can be accepted. Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer’s responsibility and a Return Authorization Number must be obtained once your order has arrived.

    Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.

    Ordering over the Net is safe and easy. When you order from MightyPets.com over the internet, you connect with our secure server which protects your credit card and personal information. Netscape users should see the unbroken key symbol when you connect with our ordering page. Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.

    Our phone hours are from 9:00A.M. - 6:00 P.M. Eastern Standard Time. Pacific Standard Time. Monday - Friday (except for major national holidays). Voice Mail messages are accepted 24 hours each day, seven days each week and are returned typically the same day you call. Call 1-626-797-9457.

    You may send your order to us by fax - 626-707-9460 if you like. Be sure to include all item #'s and the full item name and price, as well as your name, address, phone and e-mail (if available). Also remember to include any shipping costs if you want expedited service. Otherwise it will be shipped via standard delivery.

Credit card orders are accepted on-line or by phone. Please be assured that all credit card transactions are encrypted to prevent your credit card number from being stolen.

Checks will be held until they clear the bank (approx. 10 working days) before an order will be shipped.

Money Order or Cashiers Check: We will ship the same day we receive.

    Your privacy is important to us. MightyPets.com does NOT sell or rent our customers names, addresses or e-mail addresses to anyone. We send out e-mail notifications on products, special promotions, etc. from time to time. If you ever get e-mail from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists. We appreciate your business. You can read more about our policies HERE.